Efforts for Swift Handling Ensure On-Time Delivery from Sydney to Noi Bai, Ha Noi Despite Documentation Challenges

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Efforts for Swift Handling Ensure On-Time Delivery from Sydney to Noi Bai, Ha Noi Despite Documentation Challenges

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10/12/2024

Vantage Logistics Hanoi Branch Team successfully handled an imported shipment from Sydney Airport (SYD) to Nội Bài Airport (HAN), overcoming multiple complex challenges.

Vantage Logistics Ha Noi Branch Team successfully handled an imported shipment from Sydney Airport (SYD) to Nội Bài Airport (HAN), overcoming multiple complex challenges.

Shipment Details:
  • Quantity: 04 packages
  • Volume: 3,400.00 kg
  • Commodity: CASTERS

Challenges:
  • Missing original documents: The shipment lacked the original HAWB, no FHL message was available in the airline system, and the HAWB number on the shipping mark was incorrect.
  • Urgent customer request: The cargo needed to be cleared immediately upon arrival to meet the deadline for container loading the following day.
 

 
Quick Solutions by Vantage Ha Noi Team:
  • Emergency coordination with parties:
    • Constant calls and messages with the agent in Sydney and the airline to update and resolve the missing FHL message.
    • Coordinated with the airline in Vietnam to rectify the FHL errors the same evening.
  • Rectifying shipping mark errors: Corrected and reattached the shipping marks and completed the HAWB documentation outside working hours.
Thanks to their timely efforts and seamless collaboration, Vantage Logistics Ha Noi Branch Team completed the clearance process on time, ensuring the cargo was delivered to the customer that night and met the tight deadline for subsequent export shipment.
Vantage Logistics is committed to overcoming all challenges to deliver the best services for our customers!
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