Efforts for Swift Handling Ensure On-Time Delivery from Sydney to Noi Bai, Ha Noi Despite Documentation Challenges
10/12/2024
Vantage Logistics Hanoi Branch Team successfully handled an imported shipment from Sydney Airport (SYD) to Nội Bài Airport (HAN), overcoming multiple complex challenges.
Vantage Logistics Ha Noi Branch Team successfully handled an imported shipment from Sydney Airport (SYD) to Nội Bài Airport (HAN), overcoming multiple complex challenges.
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Challenges:
Quick Solutions by Vantage Ha Noi Team:
Vantage Logistics is committed to overcoming all challenges to deliver the best services for our customers!
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Shipment Details:
- Quantity: 04 packages
- Volume: 3,400.00 kg
- Commodity: CASTERS
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Challenges:
- Missing original documents: The shipment lacked the original HAWB, no FHL message was available in the airline system, and the HAWB number on the shipping mark was incorrect.
- Urgent customer request: The cargo needed to be cleared immediately upon arrival to meet the deadline for container loading the following day.

- Emergency coordination with parties:
- Constant calls and messages with the agent in Sydney and the airline to update and resolve the missing FHL message.
- Coordinated with the airline in Vietnam to rectify the FHL errors the same evening.
- Rectifying shipping mark errors: Corrected and reattached the shipping marks and completed the HAWB documentation outside working hours.
Vantage Logistics is committed to overcoming all challenges to deliver the best services for our customers!